Looksomething.com products and services are available through different subscription packages.
2. Product Delivery
2.1 Android Apps
Once payment is carried out and we can acknowledge receipt of the money, you will be granted access to your account. There, you can submit all the information we need to start developing your Android application. We can upload your Android mobile app either to our developer account or submit it to your, in case you have one. As soon as you provide this information, Android applications will be submitted within 7 days. Then, they will have to be reviewed and approved by Google. LookSomething is not responsible for the application reviewal procedure since it is conducted solely by Google and applications must follow its own regulations in order to be published. In the event that an application disapproval occurs, LookSomething reviews the reason and after contacting you, resubmits the application for approval. When the application gets approved, it will be available to the public so the application is considered delivered and you will receive access to your Admin Control Panel.
2.2 iOS Apps
Once payment is carried out and we can acknowledge receipt of the money, you will be granted access to your account. There, you can submit all the information we need to start developing your iOS application. Please note that you will need to own an Apple Developer account and grant access to LookSomething, by providing your account’s username and password so that we can upload and submit your application there.
In case you manage more than one iOS application of the same type and functionality (e.g. 3 Radio apps or 6 News apps) we recommended creating individual Apple Developer Accounts for each one. Our experience has revealed that maintaining applications of the same type within the same Apple Developer Account might lead to app disapproval or removal from App Store by Apple.
As soon as you provide this information, iOS applications will be submitted within 7 days. Then, they will have to be reviewed and approved by Apple. LookSomething is not responsible for the application reviewal procedure since it is conducted solely by Apple and applications must follow its own regulations in order to be published. In the event that an application disapproval occurs, LookSomething reviews the reason and after contacting you, resubmits the application for approval.
When the application gets approved, it will be available to the public so the application is considered delivered and you will receive access to your Admin Control Panel.
3. Push Notifications Service
You have full control of the content you publish. If you share content, via push notification services, then you agree that anyone that receives this content may use it. When you give others access to this content, you grant them free and non-exclusive permission to use, reproduce, distribute, display and communicate to the public the content and any other products or services made available by Push service. If you don’t want others to have those rights, don’t use push notifications to share your content.
Notification Service does not provide any guarantees on push notification delivery. Push notifications that expire before being delivered are not considered a failed delivery.
We provide technical support for looksomething.com products during our working hours (09:00 - 17:00 GMT+2) through our ticket support system by signing in to your account at our webstite looksomething.com "my Support Tickets" section or via email to firstname.lastname@example.org. Notice that we respond in all requests within a range of 24 - 48 hours. You can also visit our Faq section on our website for any questions you might have. We don't provide any support via Facebook, Twitter or any other social network. If you have any membership or billing questions please send an email to email@example.com . In case that you don't recieve any response at your email request that you sent to firstname.lastname@example.org or email@example.com please submit your request at our website contact form
5. Refund Policy
In case you want a refund you can reach us on live chat or email us at firstname.lastname@example.org.
Refunds for new applications, updates, upgrades & Addons will be provided:
1. If the refund is requested during the first 7 days after we receive your payment
2. In case the mobile app is not approved from Application Stores due to our fault
Refunds for new applications, updates, upgrades & Addons will not be provided:
1. If the refund is requested from the 8th day since receiving your payment, onwards
2. In case the mobile application has already been approved and became available to the public
3. In case the mobile application is not approved from App Stores due to your fault
(e.g. copyrighted graphics, use of non-authorized content & data etc.)
On any other case, your refund request will be reviewed and if deemed necessary and fair a refund will be provided.
Refunds are processed within 10 business days of your refund request.
Any information submitted by the buyer will be used solely for the purpose of completing the transaction, delivering the product, informing about new product releases and addressing any customer service issues.
7. Terms & Conditions
Any Looksomething.com application's source code is not your property. It is a property of looksomething.com. The applications we have uploaded are not your property. They will be active and working as long as you have a valid subscription.
9. Expiration Policy
Looksomething will auto-send notification from the expiration date and up to 2 (two) weeks. After that interval, and if any payment does not occur, the applications are going remain only for ten (10) more days. After that interval, the applications are going to stop working and removed from App Store and/or Google Play (The add-on expiration of subscription will be removed from the application, only if the aplication subscription has not expired).
10. Application Removal
We own the rights to remove - suspend your application(s) from the stores as well as disable their function in case you don't renew your app subscription plan on time. In case you renew after the removal - suspend of your application(s) we will activate again your application(s) to the stores and update them to the latest stable version if existing.
We are not responsible for any unexpected removal by the stores due to Google and Apple policies terms and conditions. (copyright issues etc.)
11. Update Policy
Looksomething.com supports that proper update policy
The defined language of Looksomething.com is english. All product and service information and prices are written based in english language and NOT in any other.
13. Applications Approval Procedure
Updating, upgrading and adding a new Addon require resubmission of your applications to the Application stores where they will get reviewed and approved in order to be published.
Once we can acknowledge receipt of the payment and within 7 days we will resubmit your mobile app to application stores in order to get approved.
Notice that you application will remain online and fully functional during that process.
Looksomething.com is not responsible for the Applications Approval Procedure.
This procedure is performed by Google and Apple and the applications contents must follow their guidelines in order to get the applications online.
The time of review and approval may vary from application to application.
If any application rejection occurs, Looksomething.com reviews the reason and if it is possible, fixes the error and publishes the application again.
14. Recurring Payments
If you purchase or renew a subscription via Paypal payment gateway to Looksomething.com an automatic recurring payment is placed to your Paypal Merchant Account
(this occurs for every subscription that a renewal payment is required).
Through this recurring payment the required renewal cost is automatically paid for the proper expired subscription.
The cancellation of this recurring payment can be done either by you, at your Personal Paypal Merchant Account or via contacting us.
Notice: If a refund is requested from a client within seven (7) days of the requiring payment execution, Looksomething.com provides that refund since the client forgot to cancel the automatic requiring payment under his merchant account when previous payment occured. After that interval we update the application to the latest stable version and refund can not be provided.
15. Cookie Settings
Cleaning of memory cache and cookies.
You can control and/or delete cookies, as desired - for details, see aboutcookies.org
15. LIVE CHAT PROVIDED BY INTERCOM